The review process

Our goal is to provide players with reliable, totally objective and easily actionable information about new online casino sites.

We strive to ensure that our reviews are not influenced by our marketing or affiliate relationships, rather, they’re based on facts and on the general impression from the actual products that we review. As New Casinos Online (NCO) is free for players. You can soon learn more about how you can help us survive from this. If you have any suggestions, comments or improvements, please contact us.

NCO’s Casino Review Process

There are many different types of casinos offering a variety of different services and products. The choice can be overwhelming and finding the perfect new casino that suits all your needs can be challenging. Here at New Casinos Online (NCO), we try to make that job much easier for you through our independent new casino reviews. Below is what our inspection process before releasing a review of any site is based upon.

Editorial Independence

Editorial independence is critical in an objective review process and remains a key element in ensuring you get a well-rounded experience. To ensure you get an honest opinion, the reviewers are completely independent. New Online Casinos Sites that wish to be reviewed by NCO’s team have to first fill out a short form in order to be considered, unless we already know who’s behind the brand.

Our independent players and editors will aggregate available facts, data and screenshots in order to create a detailed review.

Player Protection & Regulations

Regulated new casinos provide clients with a certain amount of added protection as they have chosen to abide by a given set of rules and conditions set out by a regions licensing body. Knowing what protections you have as a client is critical in choosing a new online casinos. Our preferred licensing bodies are Gambling Commission in the UK, Gambling Supervision Commission in Isle of Man, Malta Gaming Regulation (MGA) along with Curacao eGaming which is our last choice. We make sure to show your new casinos confirmed license number in every review, so you are always in safe hands.

Which Payment Methods Exist?

Our team will test the casino’s platform, games and payment methods in order to verify so it works satisfactory. Account opening for new casinos are another important factor that we look into in order to make sure that new players have a smooth experience, regardless of where you are based. Getting started as quick as possible is crucial for new players and we give improved ratings to sites with this in mind. Having the right list of deposit methods along with withdrawal methods are also crucial. Each really important provider got their own page, such as sites with Mastercard, those offering Neteller and Paysafe Card, while new casinos with Skrill, Sofort, Trustly or Zimpler can be all that matters for other frequent gamblers.

How Easy is it to Open an Account?

Opening a new casino account should be less troublesome and considerably quicker then going out the door and buying a cup of coffee. We are carefully evaluating the account opening process and are testing all new casino sites shown here by ourselves. It’s important that you can open an account fast and easily, preferable in less than 30 seconds, without having to be thrown around various pages before you can type in the information required for account opening.

What about the slots and developer variety?

Players are starting to appreciate many of the newest and most innovative developers such as Thunderkick and Elk Studios. Still, many of the old giants including IGT, NetEnt and Microgaming still stand for the majority of all gameplay. Having a wide range and variety of software providers gives a high rating, while brands with one or just a limited amount gets a low rating.

How is the Web & Desktop Casino Platform?

A casino’s platform is one of the most important products of their business as this is where players can enjoy their games and where it all happens. In this section, we describe the main features of each sites’ web-based casino platform. But even smaller features such as the search functionality on each site will be brought to your attention. By sharing a few screenshots, you will understand better about the look and feel. Our goal is that you should be be able to explore new casinos online without having to sign up.

Would you Play at Their Mobile Casino Platform?

Having the ability to play on the move is ever more important in a world full of devastating news every day. In this section, we will test drive the new casino’s mobile trading experience and describe its usability. By showing screenshots from various mobile phones, you will get a basic understanding of the unique feature and graphics of each platform while using iPhone or Android. We will provide information about any unusual features adopted by any new casino and explain it more in detail, so you can see whether they work or not.

Costs and annoying fees

How much will it cost you in case you don’t use the site in 6 or 12 months? Do your new casino add on any fees for deposits or withdrawals? Each brand will be reviewed in-depth to cover and showcase what you can expect in terms of annoying costs and fees.

Bonus and Promotions

Not all new casinos offer a bonus or continuous rewards, but it sweetens the deal when you find a good one. The best scores come from sites that offers something useful to the majority of players signing up. If it’s hard to succeed with a bonus, because of factors such as high wagering requirements, the casino bonus gets a low score. No bonus or promotions leads to a zero score.

Playing Experience

We don’t give casinos a score in this category, as there is no right or wrong. In the editorial reviews, we use this section to explain why a site is good for certain types of players, such as beginners, experts, or both.

Review Team and Updates

Reviews are compiled by a team of writers and editors spread around the world. The primary reviewers for each new UK casino is located in the United Kingdom and have tested multiple new casinos themselves for personal use in addition to review purposes.

Reviewers include Markus Jalmerot, that started some of the first big British, Swedish and Norwegian sites about new casinos. He has been enjoying writing and reviewing this topics for years. Reviews are dated based on when the site was launched. We work to ensure reviews stay up-to-date and note the last update date on the review’s page on New Casinos Online.

How is the Customer Support?

Hopefully, your account gets along without any issues. On occasion, however, players may need to contact customer service. In order to get the best rating, casinos should provide 24/7 customer support by either live chat or email. If they also provide phone support it’s a big advantage.
Limited hours and not even replying on a query within an hour is really negative for scores. Trouble finding a customer support person that quickly reply to your question is poor for ratings.

Knowing that you easily can access a responsive customer support agent may help put your mind at rest when selecting a new casino. That’s why we test drive the casino’s customer support department by contacting them with a couple of questions and reporting their response times and level of knowledge.

Time to market over everything

When possible, the reviewer tests both desktop and mobile platforms during the initial review process. In case we quickly need to come out with a review and don’t have access to both a computer and mobile at the same time, we will simply update the review with more extensive research when time allows, usually within 24-48 hours. Our goal is always, First with the NEW!

What are rating scores based upon?

Category WEIGHTING
Freshness & Quality 10%
Costs and fees 10%
Payments: Speed & Selection 10%
Casino platform, usability 10%
Games & developer variety 10%
Speed of account opening 10%
Customer support 10%
Licens, reputation, and security 10%
Bonus and promotions 10%
VIP and retention program 10%

Factors not included in our ratings, but still mentioned!

Languages
While multiple languages are getting increasingly more common and since we show our players localised new casinos, we have decided to not include languages as a parameter in our ratings. If you live in United Kingdom, you will see new online casinos in English. So languages doesn’t matter so much for our reviews, apart from “support language” which is something we look into adding within short.

We Are Players Like You

The entire New Casinos team is passionate about gambling and slots. Our reviewers, editors, and production team are all playing on new online casinos ourselves. We apply this shared passion, experience, and insight into every single review to bring you the best possible user experience next time your are about to select a new site. We hope that every new casino player that passes by our site goes has a lucky day. We are honored to be a part of your journey, finding better and more modern new casino sites to enjoy!